quadoriatech@gmail.com +91 9179760439
This Refund & Cancellation Policy explains the terms applicable to purchases, subscriptions, licenses, software services, digital products and technology solutions provided by Quadoria, including QCrate EMI Locker.
Quadoria is an IT and digital solutions company providing software, digital products, technology services and related business solutions to retailers, mobile phone shops, distributors and other business customers.
Due to the nature of digital products, software licenses, subscriptions, account activations, configurations and technology services, payments made to Quadoria are generally non-refundable once the relevant product, service, subscription, license or account has been activated, provisioned or delivered.
Customers are advised to carefully review the product, service, pricing, subscription period and requirements before making payment.
QCrate EMI Locker is a technology solution offered by Quadoria for eligible retailers, mobile phone shops, distributors and other authorized business users.
Depending on the applicable business arrangement, QCrate EMI Locker may include software installation, account activation, device management functionality, licensing, subscription services, technical support and related digital services.
Once a QCrate EMI Locker account, license, subscription, device configuration or related service has been activated or provisioned, the applicable payment shall ordinarily be treated as final and non-refundable.
No refund shall ordinarily be available merely because a customer, retailer, distributor or end user subsequently changes their mind, does not use the service, does not require the service, experiences a change in business circumstances or decides to discontinue use after activation.
Refund requests relating to activated software, digital licenses, subscriptions, accounts, device configurations, technical services or other delivered digital products may be rejected by Quadoria at its sole discretion, subject to applicable law.
A cancellation request submitted before activation or provisioning may be considered by Quadoria on a case-by-case basis.
Approval of any cancellation or refund is not automatic. Quadoria may deduct applicable administrative, processing, setup, onboarding, service or other costs already incurred before processing any approved refund.
Where the service has already entered the activation, onboarding, configuration or provisioning process, Quadoria may treat the order as non-cancellable.
Where QCrate EMI Locker or any other Quadoria service is provided on a subscription or recurring-payment basis, the customer may request cancellation for a future billing period in accordance with the applicable subscription terms.
Cancellation of a subscription generally does not create an entitlement to a refund for the current or previously paid subscription period.
Any renewal cancellation request should be submitted before the next applicable billing or renewal date. Quadoria is not responsible for renewal charges where a cancellation request was not received within the applicable time.
Quadoria may work with distributors, channel partners, retailers and other business partners for distribution, onboarding, sales or implementation of its products and services.
Payments made by a distributor to Quadoria for product purchases, licenses, subscriptions, services, wallet balances, onboarding, activation or other business purposes shall be governed by the applicable commercial arrangement, invoice, quotation or order confirmation.
A distributor's internal customer collection, resale, recovery, credit arrangement, outstanding amount or dispute with its own customer shall not automatically create any refund obligation for Quadoria.
Any amount claimed by a distributor from Quadoria must be supported by appropriate transaction details, invoices, payment records and other relevant documentation. Quadoria reserves the right to verify the claim before making any payment, adjustment or settlement.
A refund may be considered only where Quadoria determines that a refund is appropriate based on the specific circumstances of the transaction and applicable law.
Possible circumstances for consideration may include:
The above circumstances do not create an automatic right to a refund. Each request may be reviewed individually.
Unless required by applicable law, refunds will generally not be provided in circumstances including:
If a customer experiences a technical issue with a Quadoria product or service, the customer should first contact the Quadoria support team.
Quadoria may attempt to troubleshoot, repair, configure, replace, update or otherwise resolve the issue before considering any refund.
Temporary downtime, maintenance, updates, third-party service interruptions, internet connectivity issues or customer-side technical problems shall not automatically constitute grounds for a refund.
Where a refund is approved, Quadoria may deduct or exclude non-recoverable payment gateway charges, transaction fees, processing fees or other third-party charges to the extent permitted by applicable law and the applicable commercial arrangement.
Refunds will generally be processed through the original payment method or another appropriate method selected by Quadoria.
Once a refund is approved, the processing time may depend on the payment gateway, bank, card issuer, UPI provider or other payment service provider involved in the transaction.
Quadoria shall not be responsible for delays caused by banks, payment gateways, financial institutions or other third-party payment providers.
Refund or cancellation requests should be submitted to Quadoria using the official contact details provided on this website.
The request should include sufficient information to identify the transaction, including where applicable:
Incomplete, inaccurate or unverifiable requests may be rejected or delayed until sufficient information is provided.
Quadoria reserves the right to investigate refund requests that appear suspicious, fraudulent, duplicated, misleading or inconsistent with transaction records.
Where a claim is found to be false, fraudulent or improperly submitted, Quadoria may reject the claim and may take appropriate action to protect its business, systems and legal rights.
Customers and distributors are requested to contact Quadoria before initiating a payment dispute or chargeback where the issue can reasonably be resolved through Quadoria's support or billing process.
If a chargeback is initiated without a valid basis after the relevant product or service has been delivered, activated or made available, Quadoria reserves the right to provide transaction records, service records and other relevant information to the applicable payment provider or financial institution.
Many Quadoria products and services are supplied to businesses, retailers, mobile phone shops, distributors and other commercial customers.
Unless expressly agreed otherwise in writing, business customers are responsible for reviewing the product, pricing, service scope, subscription terms and technical requirements before placing an order or making payment.
Verbal promises or representations made by unauthorized individuals shall not modify Quadoria's written commercial terms unless confirmed by an authorized representative of Quadoria.
Quadoria may modify or update this Refund & Cancellation Policy from time to time to reflect changes in its products, services, business practices or applicable requirements.
The updated version will be published on this page. Customers are encouraged to review this policy periodically.
For refund, cancellation, billing or payment-related enquiries, please contact Quadoria using the official contact details below.
Business Name: QUADORIA
Product: QCrate EMI Locker
Phone: +91 9179760439
Email: quadoriatech@gmail.com
Address: Ambikapuri Main, Indore, Madhya Pradesh, India - 452001
